Handling of Incoming Cargo to Support Smooth Goods Delivery: A Review of Four Aspects
Purpose: The purpose of this article is to analyze incoming cargo handling procedures in supporting smooth cargo delivery services by reviewing four aspects, namely infrastructure, workforce, work procedures, and activity implementation at airline cargo operations.
Research Methodology: The research method used in this research is descriptive qualitative with observation in object from four aspects: means infrastructure, power work, work procedures, and implementation activity, data descriptive Because content in study This provides an overview and explains the research object based on existing facts chronologically and systematically based on related problems by maximizing data collection conducted according to documents, interviews, and observations.
Results: The results of the study show that reviewed from four aspects running from the results of observations, these results are an overview of the incoming cargo handling process in supporting the smooth delivery of goods with objects in one of the airlines in Indonesia.
Conclusions: Cargo handling involves loading, unloading, and receiving goods, requiring skilled personnel and accurate procedures. The study shows that coordination between employees and clear procedures supports smooth operations at PT Garuda Indonesia, which operates in accordance with aviation regulations and maintains effective service performance.
Limitations: This study is limited to qualitative observations, interviews, and literature review at selected Indonesian airlines. It only examines four aspects—infrastructure, workforce, work procedures, and implementation—without quantitative analysis or comparison across companies.
Contributions: This research provides an overview of air cargo handling based on four operational aspects and can be used as a reference for improving efficiency, infrastructure, procedures, and service quality in airline cargo operations.
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