Assessment Model of Employee Competence, Ground Support Equipment Effectiveness, and Satisfaction on Service Quality

                2021-07-22
              

Published

                55-69
              

Pages

OPEN

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Lira Agusinta

Institut Transportasi dan Logistik Trisakti

Aji Endra Nugroho

Institut Transportasi dan Logistik Trisakti

Peppy Fachrial

Institut Transportasi dan Logistik Trisakti

Ryan Firdiansyah Suryawan

Sekolah Tinggi Penerbangan Aviasi

Abstract

Purpose: This study aimed to determine the effectiveness of electronic flight bag use and safety culture on Garuda Indonesia’s flight safety performance.

Research Methodology: The data used in this study were primary data collected through online questionnaires distributed to 35 Garuda Indonesia pilots operating Airbus A330 aircraft. The analysis employed a quantitative descriptive approach using SPSS version 25. The results indicated a strong, positive, and unidirectional relationship between variables. Furthermore, electronic flight bag usage effectiveness and safety culture had a positive and significant effect on flight safety performance, contributing 78.8%, with safety culture identified as the dominant factor.

Results: The findings indicate a strong and positive relationship between EFB usage, safety culture, and flight safety performance. The study concludes that EFB usage and safety culture contribute 78.8% to flight safety performance, with safety culture having a more significant impact.

Conclusions: The use of EFB and the implementation of a strong safety culture have a substantial positive effect on the flight safety performance at PT. Garuda Indonesia.

Limitations: The study’s scope is limited to pilots of Garuda Indonesia flying Airbus A330 aircraft, which may not be representative of all aviation sectors.

Contributions: This study provides valuable insights into how technology (EFB) and organizational factors (safety culture) enhance aviation safety, contributing to both academic literature and practical applications in the aviation industry.

Competence Ground Support Equipment Satisfaction Work

How to Cite

Agusinta, L., Nugroho, A. E. ., Fachrial, P. ., & Suryawan, R. F. . (2021). Assessment Model of Employee Competence, Ground Support Equipment Effectiveness, and Satisfaction on Service Quality. Jurnal Transportasi, Logistik, Dan Aviasi, 1(1), 55-69. https://doi.org/10.52909/jtla.v1i1.37

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