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Jurnal Transportasi, Logistik, dan Aviasi Abnus Publisher

Service Strategies of Shipping Agencies in Managing Ship Arrivals and Departures

2022-01-30
Published
70-84
Pages
OPEN
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LL
Lis Lesmini
Institut Transportasi dan Logistik Trisakti, Jakarta Timur, DKI Jakarta, Indonesia
DN
Deny J. Najoan
Institut Transportasi dan Logistik Trisakti, Jakarta Timur, DKI Jakarta, Indonesia
MR
Muhammad Nurman Ruslani
Institut Transportasi dan Logistik Trisakti, Jakarta Timur, DKI Jakarta, Indonesia
MF
Muhammad Iqbal Firdaus
Institut Transportasi dan Logistik Trisakti, Jakarta Timur, DKI Jakarta, Indonesia
PS
Primadi Candra Susanto
Institut Transportasi dan Logistik Trisakti, Jakarta Timur, DKI Jakarta, Indonesia
RS
Ryan Firdiansyah Suryawan
Sekolah Tinggi Penerbangan AVIASI
Abstract

Purpose: This study aims to determine the service strategy of PT. Bahari Eka Nusantara Jakarta, which operates in the field of shipping agency, in handling the arrival and departure of merchant vessels.

Research Methodology: This was a descriptive qualitative research, a location study at PT Nautical Eka Archipelago Branch Jakarta, North Jakarta, Indonesia. The time study was conducted from April to June 2021. Data were collected through observations, interviews, documentation, and literature studies. Narrative and content analysis data analysis techniques were applied to interpret the findings through the source person and observation. Triangulation findings were performed on data sources, including observations, interviews, and documentation.

Results: The research results show that the services provided by PT. Bahari Eka Nusantara is quite good, but is still less than optimal due to expired ship documents and system downtime when accessing Inapornet.

Conclusions: Document management is crucial in port clearance but is often hindered by document issues, system limitations, and long processing queues. PT. Bahari Eka Nusantara addresses these challenges through document verification, effective coordination, and staff training. These efforts help improve the efficiency and accuracy of the clearance process.

Limitations: This study is limited to a single shipping agency, namely PT. Bahari Eka Nusantara Jakarta, so the findings may not fully represent other shipping agencies. In addition, the data collection period is relatively short, and the study relies on qualitative methods which may limit generalizability.

Contributions: This study contributes to providing an overview of service strategies in handling vessel arrival and departure processes in shipping agencies. It also offers practical insights for improving document management efficiency and operational coordination in the port clearance process.

Arrival and Departure Boat Port Clearance PT. Bahari Eka Nusantara Service Strategy Shipping Agency
How to Cite
Lesmini, L. ., Najoan, D. J. ., Ruslani, M. N. ., Firdaus, M. I. ., Susanto, P. C. ., & Suryawan, R. F. (2022). Service Strategies of Shipping Agencies in Managing Ship Arrivals and Departures. Jurnal Transportasi, Logistik, Dan Aviasi, 1(2), 70-84. https://doi.org/10.52909/jtla.v1i2.60
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How to Cite

Lesmini, L. ., Najoan, D. J. ., Ruslani, M. N. ., Firdaus, M. I. ., Susanto, P. C. ., & Suryawan, R. F. (2022). Service Strategies of Shipping Agencies in Managing Ship Arrivals and Departures. Jurnal Transportasi, Logistik, Dan Aviasi, 1(2), 70-84. https://doi.org/10.52909/jtla.v1i2.60
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