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Jurnal Transportasi, Logistik, dan Aviasi Abnus Publisher

Role of Operations Officers in Enhancing On-Time Delivery Performance at Lion Parcel Jakarta: A Review

2022-07-22
Published
24-36
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IA
I Kadek Arimbawa
Sekolah Tinggi Penerbangan Aviasi, Jakarta, Indonesia
RS
Ryan Firdiansyah Suryawan
Sekolah Tinggi Penerbangan Aviasi, Jakarta, Indonesia
Abstract

Purpose: This study examines the role of operations officers in ensuring timely delivery of goods at Lion Jakarta Parcel, focusing on the challenges and procedures involved in achieving accuracy in delivery times.

Research Methodology: A qualitative research approach was used, involving field observations, interviews with relevant staff, and a literature review to understand the four key aspects influencing the accuracy of delivery: infrastructure, workforce, work procedures, and the implementation of activities.

Results: The research found that the timeliness of delivery is heavily influenced by the quality of facilities, the competence of operational staff, and the efficiency of work procedures. While most processes are in line with Standard Operating Procedures (SOP), human errors and infrastructure issues (such as broken computers and limited transport vehicles) often lead to delays. Improvements in these areas are essential for ensuring accurate and timely deliveries.

Conclusions: Operations officers play a critical role in ensuring the timely delivery of goods at Lion Jakarta Parcel. Their work, supported by proper infrastructure and well-established procedures, is vital for maintaining service quality and customer satisfaction. However, improvements in staff training, equipment maintenance, and operational procedures are needed to reduce errors and enhance delivery performance.

Limitations: The study is limited by its observational approach and the small sample size of interviews conducted. Further research could involve a broader range of participants and focus on a longer-term analysis of operational efficiency.

Contributions: This study contributes to the understanding of how operational staff influence delivery accuracy in the logistics sector, specifically within the context of air cargo services. It provides practical insights for improving delivery systems, particularly in developing countries, and offers recommendations for enhancing employee performance and infrastructure.

Air Cargo Customer Service Delivery Timeliness Infrastructure Lion Jakarta Parcel
How to Cite
Arimbawa, I. K., & Suryawan, R. F. (2022). Role of Operations Officers in Enhancing On-Time Delivery Performance at Lion Parcel Jakarta: A Review. Jurnal Transportasi, Logistik, Dan Aviasi, 2(1), 24-36. https://doi.org/10.52909/jtla.v2i1.94
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Arimbawa, I. K., & Suryawan, R. F. (2022). Role of Operations Officers in Enhancing On-Time Delivery Performance at Lion Parcel Jakarta: A Review. Jurnal Transportasi, Logistik, Dan Aviasi, 2(1), 24-36. https://doi.org/10.52909/jtla.v2i1.94
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