J
Jurnal Bisnis, Ekonomi, Manajemen, dan Kewirausahaan Abnus Publisher

Organizational Climate and Motivation Effects on PMI Surabaya Volunteers' Performance Through Organizational Commitment

2026-05-26
Published
43-60
Pages
OPEN
Access
MK
Mirta Krisna
Dr. Soetomo University, Surabaya, Indonesia
SP
Sandra Oktaviana Pinaraswati
Dr. Soetomo University, Surabaya, Indonesia
Abstract

Purpose: This study aims to examine the influence of organizational climate and work motivation on the performance of PMI Surabaya volunteers, with organizational commitment as a mediating variable. Specifically, this study investigates whether organizational commitment strengthens the relationship between organizational climate, motivation, and volunteer performance.

Research Methodology: This study employed a quantitative approach with an associative research design. Data were collected through questionnaires distributed to 100 active PMI Surabaya volunteers. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine the direct and indirect relationships among organizational climate, motivation, organizational commitment, and volunteer performance.

Results: The findings indicate that organizational climate and motivation do not have a direct significant effect on volunteer performance. However, organizational climate and motivation significantly influence organizational commitment, while organizational commitment significantly improves volunteer performance. Furthermore, organizational commitment significantly mediates the effects of organizational climate and motivation on volunteer performance.

Conclusions: Volunteer performance improvement depends not only on creating a supportive organizational climate and maintaining motivation but also on strengthening organizational commitment as a key psychological mechanism.

Limitations: This study focuses only on PMI Surabaya volunteers, which may limit the generalizability of the findings to other humanitarian organizations or volunteer contexts.

Contributions: This study contributes to volunteer management literature by highlighting the mediating role of organizational commitment in explaining how organizational climate and motivation translate into improved volunteer performance. The findings provide practical insights for humanitarian organizations in developing effective volunteer management strategies.

Humanitarian Organization Organizational Climate Organizational Commitment Volunteer Performance Work Motivation
How to Cite
Krisna, M., & Pinaraswati, S. O. . (2026). Organizational Climate and Motivation Effects on PMI Surabaya Volunteers’ Performance Through Organizational Commitment. Jurnal Bisnis, Ekonomi, Manajemen, Dan Kewirausahaan , 6(1), 43-60. https://doi.org/10.52909/jbemk.v6i1.336
Endnote/Zotero/Mendeley (RIS) BibTeX
References
  1. Abdillah, W., & Jogiyanto. (2014). Konsep & Aplikasi PLS (Partial Least Square) untuk Penelitian Empiris.
  2. Agustian, K., Pohan, A., Zen, A., Wiwin, W., & Malik, A. J. (2023). Human resource management strategies in achieving competitive advantage in business administration. Journal of Contemporary Administration and Management (ADMAN), 1(2), 108-117.. https://doi.org/10.61100/adman.v1i2.53
  3. Ardiyansah, I., & Mon, M. D. (2023). Organizational culture, organizational commitment, and job satisfaction on employee performance using OCBas an interveningat state-owned enterprises insurance company in Batam city. Business and Entrepreneurial Review, 23(1), 69-92. https://doi.org/10.25105/ber
  4. Armstrong, M., & Baron, A. (1998). Performance management: The new realities. Institute of Personnel and Development.
  5. Asmal, A. A., Ruslan, M., & Manne, F. (2023). Analisis Pengaruh Motivasi Dan Iklim Organisasi Terhadap Kinerja Pegawai Melalui Komitmen Organisasi Pada Badan Pendapatan Daerah Kota Makassar. Indonesian Journal of Business and Management, 6(1), 81-89. https://doi.org/10.35965/jbm.v6i1.3855
  6. Banwo, A. O., Onokala, U., & Momoh, B. (2022). Organizational climate–institutional environment nexus: why context matters. Journal of Global Entrepreneurship Research, 12(1), 357-369. https://doi.org/10.1007/s40497-022-00330-4
  7. Carlucci, D., Mura, M., & Schiuma, G. (2020). FOSTERING EMPLOYEES’INNOVATIVE WORK BEHAVIOUR IN HEALTHCARE ORGANISATIONS. International Journal of Innovation Management, 24(02), 2050014. https://doi.org/10.1142/S1363919620500140
  8. Daeli,. H. P. D., Amzul, T. A. A., Purnomo, S. Y., Gunawan, L., Prihatni, A., & Gunawan, L. (2024). Pengaruh Kepemimpinan Transformasional Dan Budaya Organisasi Terhadap Kinerja Karyawan Di Perusahaan Manufaktur. Jurnal Tabir Peradaban, 4(2), 1283-1291. https://doi.org/10.60145/jcp
  9. Danayasa, P. A., Kawiana, I. G. P., & Oktarini, L. N. (2021). Pengaruh Iklim Organisasi, Kepuasan Kerja, Dan Komitmen Organisasi Terhadap Kinerja Pegawai KSP Bayu Merta Sari Di Gianyar. Widya Amrita: Jurnal Manajemen, Kewirausahaan Dan Parawisata, 1(3), 975-987..
  10. Hasibuan, M. (2020). Manajemen Sumber Daya Manusia. PT Bumi Aksara.
  11. Hasibuan, M. S. P. (2005). Manajemen Sumber Daya Manusia (Edisi Revisi). PT Bumi Aksara.
  12. Hasibuan, M. S. P. (2007). Manajemen: Dasar, Pengertian, dan Masalah. Bukti Aksara.
  13. Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208-1234. https://doi.org/10.1108/IJPPM-05-2018-0174
  14. Hengky Latan, & Imam Ghozali. (2017). Partial Least Squares: Konsep, Metode dan Aplikasi (3rd ed.).
  15. Hidayat, R. (2021). Pengaruh Motivasi, Kompetensi Dan Disiplin Kerja Terhadap Kinerja. Widya Cipta: Jurnal Sekretari Dan Manajemen, 5(1), 16-23. https://doi.org/10.31294/widyacipta.v5i1.8838
  16. Hizbul Muflihin, M. (2024). Motivasi Kinerja. Berkah Aksara Cipta Karya.
  17. Hudayati. (2021). Pengaruh Pembagian Kerja Dan Motivasi Kerja Terhadap Komitmen Organisasional Relawan Palang Merah Indonesia (PMI) Kota Magelang. Universitas Tidar.
  18. Imelda, Nadia, N., & Nabila Marpaung, U. (2024). Peran Palang Merah Indonesia Dalam Penanggulangan Bencana Alam. Madani: Jurnal Ilmiah Multidisipline, 2(12), 729-734. https://doi.org/10.5281/zenodo.14568161
  19. Jin, Y., Coombs, W. T., Wang, Y., van der Meer, T. G., & Shivers, B. N. (2024). “READINESS”: A keystone concept beyond organizational crisis preparedness and resilience. Journal of Contingencies and Crisis Management, 32(1). https://doi.org/10.1111/1468-5973.12546
  20. Khoiri, A. H. (2023). Pengaruh Iklim Organisasi Dan Kualitas Kehidupan Kerja Terhadap Kinerja Karyawan Dengan Komitmen Organisasional Sebagai Variabel Intervening Di Pt Tripilar Betonmas (Pt Tbm)”.
  21. Lo, Y. C., Lu, C., Chang, Y. P., & Wu, S. F. (2024). Examining the influence of organizational commitment on service quality through the lens of job involvement as a mediator and emotional labor and organizational climate as moderators. Heliyon, 10(2). https://doi.org/10.1016/j.heliyon.2024.e24130
  22. Lukmanul Hakim. (2009). Perencanaan Pembelajaran. Wacana prima.
  23. Maisaroh. (2020). Pengaruh Komitmen Organisasi Terhadap Produktivitas Karyawan Pada Pt. Telkom Pekanbaru. In Angewandte Chemie International Edition, 6(11), 951-952..
  24. Marinova, S. V., Cao, X., & Park, H. (2019). Constructive organizational values climate and organizational citizenship behaviors: A configurational view. Journal of Management, 45(5), 2045-2071.. https://doi.org/10.1177/0149206318755301
  25. Mukhtar, A., & Asmawiyah. (2019). Iklim Organisasi Dan Kinerja Karyawan. SEIKO : Journal of Management & Business. Retrieved from https://journal.stieamkop.ac.id/index.php/seiko/article/view/658
  26. Mutonyi, B. R., Slåtten, T., Lien, G., & González-Piñero, M. (2022). The impact of organizational culture and leadership climate on organizational attractiveness and innovative behavior: a study of Norwegian hospital employees. BMC health services research, 22(1), 637.. https://doi.org/10.1186/s12913-022-08042-x
  27. Newman, A., Round, H., Wang, S., & Mount, M. (2020). Innovation climate: A systematic review of the literature and agenda for future research. Journal of Occupational and organizational psychology, 93(1), 73-109. https://doi.org/10.1111/joop.12283
  28. Pichainarongk, S., & Bidaisee, S. (2025). Assessment of Quality of Life and Work Motivation Among the Aging Workforce in Suphan Buri, Thailand. Journal of Population & Social Studies, 33. https://doi.org/10.25133/JPSSv332025.029
  29. Pmi.or.id. (2025). Sejarah PMI. Retrieved from https://www.pmi.or.id/about-us/history
  30. Putra, I., & Lubis, A. F. (2022). Respect and Protection of Human Dignity in Human Rights Law in Emergency Situations in International Law and its Relation to Customary Values in Indonesia. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(2), 11691-11700. https://doi.org/10.33258/birci.v5i2.5001
  31. Raharjo, B. S., Masahere, U., & Widodo, W. (2023). Komitmen organisasi sebagai strategi peningkatan kinerja dan loyalitas karyawan: studi tinjauan literatur. Entrepreneurship Bisnis Manajemen Akuntansi (E-BISMA), 4(1), 143-156..
  32. Rangkuti, K. H., Al Fitriyani, N., Siagian, N. N., & Usiono, U. (2025). Perhimpunan Palang Merah Indonesia (PMI). JOURNAL SAINS STUDENT RESEARCH, 3(2), 90-95. https://doi.org/10.61722/jssr.v3i2.3912
  33. Retnowati, V. N., Sudarwati, S., & Istiqomah, I. (2019). Analisis Kinerja Karyawan Palang Merah Indonesia (PMI) Kota Surakarta. Jurnal Ilmiah Edunomika, 3(02), 369-375. https://doi.org/10.29040/jie.v3i02.515
  34. Rizal, M., Alam, H. V, & Asi, L. L. (2023). Pengaruh komitmen organisasi terhadap kinerja pegawai pada dinas pendidikan Kota Gorontalo. JAMBURA: Jurnal Ilmiah Manajemen …. Retrieved from https://ejurnal.ung.ac.id/index.php/JIMB/article/view/18216
  35. Rumbiak, G. C. L., Rante, Y., & Wanma, J. (2023). Analisis Pengaruh Kepemimpinan, Pelatihan, Dan Motivasi Kerja Terhadap Kinerja Karyawan. Jurnal Manajemen Dan Bisnis, 7(1), 7-12. https://doi.org/10.55264/jumabis.v7i1.96
  36. Sarstedt, M., Ringle, C. M., & Hair, J. F. (2017). Partial least squares structural equation modeling.
  37. Sugiyono. (2019). Metode penelitian pendidikan : kuantitatif, kualitatif, kombinasi, R&D dan penelitian tindakan. Alfabeta.
  38. Sulistyaningrum, D. L., & Pinaraswati, S. O. (2024). Pengaruh Motivasi, Kompetensi, Pengembangan Karir terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Intervening pada Bagian Pengadaan Barang/Jasa dan Administrasi Pembangunan Sekretariat Daerah Kota Surabaya. Soetomo Business Review, 5(2), 268-284. https://doi.org/10.25139/sbr
  39. Sumiatik, S., Sarkum, S., & Ritonga, Z. (2021). Analisis Pengaruh Kompensasi, Motivasi, Lingkungan Kerja, Kepemimpinan Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening. Jurnal Akuntansi Dan Ekonomika, 11(2), 213-221. https://doi.org/10.37859/jae.v11i2.2720
  40. Susilo, M. A., Jufrizen, J., & Khair, H. (2023). Pengaruh Iklim Organisasi dan Motivasi terhadap Kinerja Pegawai melalui Organizational Citizenship Behavior. Jesya, 6(1), 587-605. https://doi.org/10.36778/jesya.v6i1.976
  41. Suti, M. (2021). Perilaku Organisasi Hasil Riset, Lengkap, Mudah, dan Praktis.
  42. Sutrisno, E. (2017). Manajemen Sumber Daya Manusia (p. 244).
  43. Tanjung, R. (2025). Organizational commitment as a bridge between culture and performance: A study on private university lecturers in Batam. Jurnal Ilmiah Manajemen Kesatuan, 13(5), 3839-3850..
  44. Traeger, C., & Alfes, K. (2019). High-performance human resource practices and volunteer engagement: the role of empowerment and organizational identification. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 30(5), 1022-1035.. https://doi.org/10.1007/s11266-019-00135-2
  45. Umar, A., & Norawati, S. (2022). Pengaruh Motivasi Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening Pada Upt Sungai Duku Pekanbaru. Jesya (Jurnal Ekonomi & Ekonomi Syariah), 5(1), 835-853. https://doi.org/10.36778/jesya.v5i1.656
  46. Usiono, M., Aulia Hutasuhut, A., Apriani, S., Qomariah Dalimunthe, S., Ayuni, S., & Islam Negeri Sumatera Utara Medan Abstrak, U. (2023). Palang Merah Indonesia Menjadi Salah Satu Organisasi Sosial di. Jurnal Ilmiah Wahana Pendidikan, Januari, 9(2), 60-65. https://doi.org/10.5281/zenodo.7563625
  47. Utama, D. W., Dewi, R. S., & Zwagery, R. V. (2018). Hubungan Antara Perilaku Altruisme Dengan Keterikatan Kerja Pada Anggota Relawan Pmi Banjarbaru. Jurnal Kognisia, 1(2), 55. https://doi.org/10.20527/kognisia.2018.10.008
  48. Wibowo, S. A. (2022). Gender Symbolic Interactionism Efforts to Create Ukhuwah (Study on PMI Volunteer Corps, Pekalongan Regency) Suwandi. Al-Maiyyah, 15(2), 112-125..
  49. Wiratama, T., & Muryati, M. (2025). Pengaruh Motivasi Kerja dan Iklim Organisasi terhadap Kinerja Pegawai dengan Komitmen Pegawai Sebagai Variabel Intervening. Jurnal Ilmu Manajemen, 11(1), 8-14. https://doi.org/10.31328/jim.2025.011
  50. Yasdianto, I., Marnisah, L., & Zamzam, F. (2020). Pengaruh Etos Kerja, Motivasi, Dan Iklim Organisasi Terhadap Kinerja Departemen Asset & Office Management Pt Semen Baturaja (Persero) Tbk. Ekonomica Sharia: Jurnal Pemikiran Dan Pengembangan Perbankan Syariah, 6(1), 97-116. https://doi.org/10.36908/esha.v6i1.143

How to Cite

Krisna, M., & Pinaraswati, S. O. . (2026). Organizational Climate and Motivation Effects on PMI Surabaya Volunteers’ Performance Through Organizational Commitment. Jurnal Bisnis, Ekonomi, Manajemen, Dan Kewirausahaan , 6(1), 43-60. https://doi.org/10.52909/jbemk.v6i1.336
Downloads
View PDF PDF · Open Access
Statistics
Issue
Vol. 6 No. 1 (2026): May
Articles

Similar Articles

21-30 of 30

You may also start an advanced similarity search for this article.