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Employee Performance Measurement Using Human Resource Scorecard Approach at PT Matahari Department Store Ciputra Cibubur

2026-05-26
Published
1-11
Pages
OPEN
Access
NN
Nuraeni Nuraeni
University of Muhammadiyah Jakarta, Indonesia
MS
Muhammad Sidik
University of Muhammadiyah Jakarta, Indonesia
RN
Rifzaldi Nasri
University of Muhammadiyah Jakarta, Indonesia
MY
M. Yusuf
University of Muhammadiyah Jakarta, Indonesia
Abstract

Purpose: This study aims to develop employee performance measurement using the Human Resource Scorecard approach to evaluate the effectiveness of the HR Division strategy at PT Matahari Department Store Ciputra Cibubur based on Key Performance Indicators (KPIs) and performance appraisal results.

Research Methodology: The research method used was qualitative and quantitative analyses. In this study, a strategic map for the Human Resources division was designed, and the success indicators of each strategic objective and performance measurement of human resources were identified using the "Human Resources Scorecards" method based on the Cal Hierarchy Process (CHP) analysis tool.

Results: The results of this study recommend a strategy folder and Human Resources assessment card for each objective strategy to the Human Resources division at PT Matahari Department Store Ciputra Cibubur, so that performance assessment can be easier and more effective.

Conclusions: Employee performance measured using the Human Resource Scorecard shows that the Financial and Learning & Growth perspectives meet expectations, while the Customer and Internal Business perspectives achieve superior results. Overall, HR performance measurement highlights areas for improvement in training, coaching, and KPI optimization.

Limitations: The study is limited to a single department store branch and focuses only on the four perspectives of the HR Scorecard, leaving other performance factors unexplored.

Contributions: The study provides practical guidance for HR managers to implement structured performance measurement and develop employee appraisal systems that align with strategic objectives.

Employee Performance Appraisal Human Resources Scorecard Key Performance Indicator
How to Cite
Nuraeni, N., Sidik, M., Nasri, R., & Yusuf, M. (2026). Employee Performance Measurement Using Human Resource Scorecard Approach at PT Matahari Department Store Ciputra Cibubur. Jurnal Bisnis, Ekonomi, Manajemen, Dan Kewirausahaan , 6(1), 1-11. https://doi.org/10.52909/na78wh73
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How to Cite

Nuraeni, N., Sidik, M., Nasri, R., & Yusuf, M. (2026). Employee Performance Measurement Using Human Resource Scorecard Approach at PT Matahari Department Store Ciputra Cibubur. Jurnal Bisnis, Ekonomi, Manajemen, Dan Kewirausahaan , 6(1), 1-11. https://doi.org/10.52909/na78wh73
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