Air Cargo Import Service Model: A Review of Four Aspects

                2022-01-30
              

Published

                85-95
              

Pages

OPEN

Access

Mohamad Adam Saputra

Sekolah Tinggi Penerbangan AVIASI

Ryan Firdiansyah Suryawan

Sekolah Tinggi Penerbangan Aviasi, Jakarta, Indonesia

Naik Henokh Parmenas

Institut Teknologi dan Bisnis Kalbis, Jakarta,Indonesia

Abstract

Purpose: This study aims to determine air cargo services from four aspects: infrastructure, workforce, work procedures, and activity implementation. Companies must prioritize service quality and supporting service facilities to guarantee customer satisfaction.

Research Methodology: In this study, qualitative field observations were used based on the collection of data related to service and handling import goods.

Results: The results of the observations from four aspects, namely infrastructure, workforce, work procedures, and implementation of activities, are not yet optimal because the infrastructure facilities are still lacking for service activities, but the procedures for service are already quite good.

Conclusions: Air cargo operations are constrained by inadequate facilities and infrastructure, although the workforce is professional and procedures comply with regulations. Operational issues such as delays and document errors still occur in the import process. To address this, the company improves facilities, enhances coordination, and strengthens document verification to support smoother operations.

Limitations: This study is limited to qualitative observations and interviews conducted at selected cargo companies in Jakarta, so the findings may not fully represent all cargo companies in Indonesia. In addition, the study only focuses on four aspects (infrastructure, workforce, work procedures, and activity implementation) without including quantitative performance measurement.

Contributions: This research contributes to providing a comprehensive overview of air cargo import service processes based on four operational aspects. The findings can be used as a reference for improving infrastructure, operational efficiency, and document management in freight forwarding companies, as well as supporting better service quality in air cargo operations.

Air Cargo Import Goods Service Model Service Quality Workforce

How to Cite

Saputra, M. A., Suryawan, R. F. ., & Parmenas, N. H. . (2022). Air Cargo Import Service Model: A Review of Four Aspects. Jurnal Transportasi, Logistik, Dan Aviasi, 1(2), 85-95. https://doi.org/10.52909/jtla.v1i2.61

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