Effects of Work Life Quality, Job Satisfaction, and Psychological Empowerment on West Papua Police Performance
Purpose: This study examines how quality of work life, job satisfaction, and psychological empowerment affect job performance among personnel of the West Papua Regional Police.
Research Methodology: A total of 273 respondents were selected from 863 employees using Slovin’s formula and random sampling method. Data were collected through a structured survey and analyzed using multiple regression analysis via SPSS.
Results: The results show that quality of work life and psychological empowerment significantly improve job performance, whereas job satisfaction has no notable effect.
Conclusions: QWL and Psychological Empowerment significantly improve job performance, while Job Satisfaction does not. However, all variables jointly affect performance.
Limitations: The study is limited to one institution, uses self-reported data, and explains only 60.1% of performance variance.
Contributions: This study provides evidence that QWL and Psychological Empowerment are key drivers of performance in a police context and offers practical implications for HR development.
- Adriansyah, M., & Suryani. (2020). Pengaruh pemberdayaan psikologis terhadap kinerja karyawan dengan perilaku kewarganegaraan sebagai variabel mediasi pada karyawan pt. witel aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 3(4), 1–8. https://doi.org/https://doi.org/10.35891/jip.v9i1.2522
- Adula, M., Kant, S., & Birbirsa, Z. A. (2022). Systematic literature review on human resource management effect on organization performance. Annals of Human Resource Management Research, 2(2), 131–146. https://doi.org/10.35912/ahrmr.v2i2.1418
- Akter, S. (2021). Companies’ vision, mission, and core values focus on human resource management. International Journal of Financial, Accounting, and Management, 2(4), 343–355. https://doi.org/10.35912/ijfam.v2i4.412
- Amaliah, A., & Wardani, L. M. I. (2020). Role of psychological empowerment as mediator between psychological capital and employee well-being. Journal of Critical Reviews, 7(13), 1–8. https://doi.org/10.31838/jcr.07.13.49
- Amelia, K. D., & Muhammad, I. H. (2024). Pengaruh quality of work life (qwl) dan kepuasan kerja terhadap kinerja karyawan pt. tunas dwipa matra lampung. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, 5(9), 4268–4275. https://doi.org/https://doi.org/10.47467/elmal.v5i9.4329
- Dissanayake, D., & Nandasena, N. (2020). Elements influencing the success of human resource information system. Annals of Management and Organization Research, 1(1), 65–75. https://doi.org/10.35912/amor.v1i1.299
- Eritasari, E. (2023). Influence of work culture and work motivation on employee performance through work discipline intervention variable. Jurnal Bisnis, Ekonomi, Manajemen, dan Kewirausahaan, 3(1), 1–11. https://doi.org/10.52909/jbemk.v4i2.175
- Fathihani & Nasution, I. H. (2021). The influence of capital structure, company growth, profitability, and firm size on earnings management. Jurnal Bisnis, Ekonomi, Manajemen, dan Kewirausahaan, 1(2), 59–70. https://doi.org/10.52909/jbemk.v1i1.29
- Febrianti & Setiawan. (2022). Pengaruh quality of work life terhadap employee performance melalui job satisfaction dan organizational commitment pada karyawan customer service di bank umum kota surabaya. Agora, 10(2), 121–131. https://doi.org/https://doi.org/10.24912/jmbk.v8i2.28378
- Ghozali, I. (2016). Aplikasi analisis multivariete dengan program ibm spss 23 (8th ed.). Badan Penerbit Universitas Diponegoro.
- Grošelj, M., ˇCerne, M., Penger, S., & Grah, B. (2020). Authentic and transformational leadership and innovative work behaviour: The moderating role of psychological empowerment. European Journal of Innovation Management, 24(3), 677–706. https://doi.org/10.1108/EJIM-10-2019-0294
- Hasibuan, M. S. P. (2019). Manajemen sumber daya manusia (Revisi). PT. Bumi Aksara.
- Ichdan, D. A., & Maryani, M. (2024). Green human resource management practices in the manufacturing industry: A sustainable approach. Annals of Human Resource Management Research, 4(1), 29–42. https://doi.org/10.35912/ahrmr.v4i1.2140
- Kara, N., Firestone, R., Kalita, T., Gawande, A. A., Kumar, V., Kodkany, B., et al. (2019). Pursuing effective adoption and sustained use of the who safe childbirth checklist through coaching-based implementation in uttar pradesh, india. Global Health: Science and Practice, 6(1), 225–235. https://doi.org/https://doi.org/10.9745/GHSP-D-16-00411
- Khan, M. M. R. (2020). Strategic human resource management in facilitating the organizational performance: Birds-eye view from bangladesh. Annals of Management and Organization Research, 2(1), 13–24. https://doi.org/10.35912/amor.v2i1.575
- Lumi, A. N., & Yosef, M. (2022). The effect of supervision on employee performance at pt. indo suharjaya (narma toserba). Journal of Economics, Management, Entrepreneurship, and Business, 2(1), 1–13. https://doi.org/10.52909/jemeb.v2i1.69
- Maliah, M., Hidayat, T., Hendri, E., & Novalia, N. (2025). The influence of human resource competence and work ethic on the professionalism of employees at the large drug and food inspection center in palembang. Journal of Multidisciplinary Academic and Practice Studies, 3(1), 1–12. https://doi.org/10.35912/jomaps.v3i3.3290
- Miska, R. R., & Amri. (2024). Pengaruh perceived organizational support dan psychological empowerment terhadap job performance yang dimediasi oleh organizational citizenship behavior pada kyriad muraya hotel. Jurnal Manajemen Rekayasa dan Inovasi Bisnis, 2(2), 21–30. https://doi.org/10.62375/jmrib.v2i2.214
- Nugraha, K. S., & Purnomo, B. R. (2022). Effect of innovation and human capital on work effectiveness with job satisfaction as intervening variable. Jurnal Bisnis, Ekonomi, Manajemen, dan Kewirausahaan, 2(2), 84–93. https://doi.org/10.52909/jbemk.v4i2.180
- Pinaraswati, S. O. (2020). Sosial dan kepribadian terhadap keputusan mahasiswa pemilihan program studi manajemen. BALANCE: Economic, Business, Management and Accounting Journal, 17(1), 57. https://doi.org/10.30651/blc.v17i1.4184
- Riskawati, Kasran, & Sampetan. (2023). Pengaruh quality of work life dan kepuasan kerja terhadap kinerja karyawan. Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi, 7(1), 60–71.
- Rizkita, N., Rachmawati, D., & Valentin, A. D. (2023). The impact of total quality management on corporate environmental performance: Organizational innovation as mediator. Journal of Economics, Management, Entrepreneurship, and Business, 3(2), 112–123. https://doi.org/10.52909/jemeb.v3i2.196
- Rizqi, A., & Sakinah, N. A. (2021). The effect of transformational leadership on turnover intention through job satisfaction and organizational commitment. Jurnal Bisnis, Ekonomi, Manajemen, dan Kewirausahaan, 1(2), 94–107. https://doi.org/10.52909/jbemk.v1i1.32
- Sinta, K., & Purnomo, B. R. (2023). Competency and organizational commitment effects on employee performance through job satisfaction at mojokerto diskoperindag-ukm. Jurnal Bisnis, Ekonomi, Manajemen, dan Kewirausahaan, 3(1), 43–52. https://doi.org/10.52909/jbemk.v4i2.179
- Sukesi & Zakaria, A. (2021). Analisis pengaruh budaya organisasi, gaya kepemimpinan melalui kepuasan kerja sebagai variabel intervening terhadap kinerja pejabat imigrasi pada kantor imigrasi kelas i tpi tanjung perak. Soetomo Business Review, 2(4), 209–224.
- Supardi, S. (2023). Determinant motivation and path career: Analysis competence, job satisfaction and leadership. Journal of Economics, Management, Entrepreneurship, and Business, 3(1), 18–33. https://doi.org/10.52909/3m61eq57
- Suyanto, S., Kusnadi, K., & Arafah, W. (2021). Effect of mis and knowledge management on msme performance mediated by organizational commitment in majalengka. Journal of Economics, Management, Entrepreneurship, and Business, 1(2), 118–134. https://doi.org/10.52909/jemeb.v1i2.57
- Wardhani, P. I., & Ully, L. R. R. (2021). The effect of competence and staff placement on performance with job satisfaction as a mediating variable. Jurnal Bisnis, Ekonomi, Manajemen, dan Kewirausahaan, 1(2), 108–119. https://doi.org/10.52909/jbemk.v4i2.187
- Widyanarko, A., & Sukesi. (2020). Pengaruh budaya kerja, lingkungan kerja dan tunjangan kinerja terhadap kinerja melalui kepuasan pegawai pada kantor kementerian agama. IDEI: Jurnal Ekonomi & Bisnis, 1(2), 60–75. https://doi.org/10.38076/ideijeb.v1i2.3
- Wijayanto, I., & Purnomo, B. R. (2023). Influence of leadership and organizational culture on employee performance with job satisfaction at kranggan office. Jurnal Bisnis, Ekonomi, Manajemen, dan Kewirausahaan, 3(1), 32–42. https://doi.org/10.52909/jbemk.v4i2.178
- Zaman, S., & Ansari, A. H. (2022). Quality of work-life: Scale construction and validation. Journal of Economic and Administrative Sciences, 40(5), 913–935. https://doi.org/10.1108/JEAS-07-2021-0118