Work-Family Conflict and Task Performance: The Mediating Role of Family Relationships among Banking Employees

Purpose: This study aims to examine the effect of work-family conflict on task performance with family relationships as a mediating variable among banking employees in Indonesia.
Research Methodology: This study uses a quantitative explanatory design with a cross-sectional approach. Data were collected through structured questionnaires distributed to 175 banking employees with at least one year of work experience. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine direct and indirect relationships among variables.
Results: The findings show that work-family conflict has no significant direct effect on task performance. However, work-family conflict has a significant negative effect on family relationships. In addition, family relationships have a significant positive effect on task performance. The results also confirm that family relationships fully mediate the relationship between work-family conflict and task performance.
Conclusions: Work-family conflict does not directly reduce employee task performance but affects performance indirectly through the quality of family relationships. Strong family relationships play a crucial role in maintaining employee performance despite work-family conflict.
Limitations: This study is limited to banking employees in Indonesia and uses a cross-sectional design, which restricts generalization and causal inference. In addition, the study relies on self-reported questionnaire data.
Contributions: This study contributes to the literature by highlighting the mediating role of family relationships in explaining the link between work-family conflict and task performance, particularly in the banking sector context.