The Effect of Service Quality and Customer Satisfaction on Increasing Loyalty of Ro-Ro Ferry Passengers at Bakauheni. Nexus of Talent and Organizational Innovation, [S. l.], v. 1, n. 1, p. 1–17, 2026. DOI: 10.52909/ntoi.v1i1.291. Disponível em: https://abnus.co/index.php/ntoi/article/view/291. Acesso em: 29 oct. 2026.