SERVICE QUALITY AND CUSTOMER SATISFACTION INCREASING LOYALTY OF PASSENGERS RO-RO FERRY BAKAUHENI. Journal of Economics, Management, Entrepreneurship, and Business (JEMEB), [S. l.], v. 4, n. 1, p. 79–92, 2021. DOI: 10.52909/jemeb.v1i1.21. Disponível em: https://abnus.co/index.php/jemeb/article/view/21. Acesso em: 16 apr. 2026.